Help
Troubleshooting
Most of what looks broken on a first build is one of a handful of things, and none of them announce themselves.
The sign-in window never opens
Your browser blocked it as a pop-up. Allow pop-ups for Framer, then connect again from the plugin.
Once the window is open you have five minutes to sign in. After that the plugin stops waiting and asks you to connect again.
Nothing is styled the way I set it
There is no Soundee Setup on that page. It publishes your brand to every other component, so without it they fall back to their own defaults. Put it in your layout template so no page can miss it.
The cart button does nothing
Same cause. Soundee Setup draws the cart the button opens.
A detail page shows the wrong track, or none
CMS JSON is not bound on that component. Drag Raw JSON from the collection onto it. See Detail pages.
There is nothing to bind on a detail page
The CMS sync has not run, so the collection has no Raw JSON field yet. See Sync the CMS.
The live site is behind the editor
Republish. Preview and published are separate builds, and neither reaches a visitor until you publish.
Quick answers
| What you see | Almost always |
|---|---|
| Fewer filter dropdowns than you listed | That catalogue has no such filter, so the key was skipped. |
| A filter returns nothing at all | A comma-separated value in a key that takes one. See Filters. |
| The favourites heart changes nothing | The list is already on Source = Favorites. Hide the heart there with Filter Bar → Favorites. See Sources. |
| A carousel ignores the filter bar | By design. A carousel shows what its own panel says. |
| List titles are not clickable | Expected until you connect the CMS Link slot on Soundee Setup. |
| A list is empty on the canvas but fine when published | Expected. Some components only fetch on a real page. |
| No stores in the picker | Publish your store in Soundee first, then reload. |
| A coupon link says the code is not valid | The code does not exist for this store, has not started, has expired or has run out of uses. Check it in Soundee. |
| A coupon says it is not applicable | Its conditions in Soundee — licences, product types, particular items or a minimum — do not match what is in the cart. |
| The share dialog gives a long link, not snd.ee | Your domain does not point straight at Framer. Usually Cloudflare’s proxy is switched on for it. |
| A sort order does nothing | That catalogue does not offer it. See Sorting. |
Still stuck
The plugin’s Resources section links to Soundee itself and to the Starter.
The Starter is usually the faster of the two. It is a working store, so whatever you are trying to build is already assembled somewhere in it, with every control set to a value that works.